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Frequent Asked Questions

What happens if I make a mistake in my customization order?

Contact our support team as quickly as possible. If production hasn't started, we'll do our best to make corrections. Once production begins, changes may not be possible, and the standard cancellation policy applies. We recommend reviewing the live preview carefully before confirming your order.

Do you ship internationally?

Yes, we ship worldwide from our facility in China. Shipping costs and delivery times vary by destination and are calculated at checkout. All prices are in USD. Please note that local customs duties or import taxes may apply, depending on your country . These are the responsibility of the recipient.

How long does shipping take?

Orders are processed within 24 hours of confirmation. Personalized orders may take 3–7 business days to produce. Once shipped, delivery time depends on your location and chosen shipping method. Standard international shipping typically takes 12–18 business days; expedited options are available at checkout.

Do you offer wholesale or bulk pricing?

Yes, we offer wholesale pricing with a flexible minimum order quantity required. Whether you're placing a small test run or a large reorder, our flexible supply chain can handle it. Reach out to our team directly for a custom quote based on your product type and volume.

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contact@mojodrops.com
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